Email & SMS
A reminder to your past customers before they call someone else.
Most repeat business gets lost simply because nobody reminded the customer it was time. We set up seasonal reminder campaigns, like AC tune-ups before summer, past-customer reactivation, and compliant email and text opt-in, including the TCPA and A2P 10DLC registration that keeps your texts from getting blocked.
Email & SMS campaigns
from $250/mo
Sound familiar?
What usually goes wrong
- A customer who used you a while back has forgotten you exist by the time they need the service again.
- Nobody sends a seasonal reminder before the busy season hits.
- You want to text customers but aren't sure what's legally required to do it right.
- Your texts are getting flagged as spam or not delivering because the number isn't registered properly.
What you get
What's included
Seasonal campaigns
Built around your service cycle, like tune-ups or seasonal cleanups.
Reactivation sequences
Reaching out to past customers who haven't been back in a while.
Compliant opt-in
Set up correctly, with a plain-language explanation of TCPA and A2P 10DLC registration.
Templates
Email and SMS written in your voice, not a generic script.
List management
Ongoing handling of unsubscribes and list hygiene.
Map the cycle
Your service cycle and past-customer list reviewed.
Register compliantly
TCPA and A2P 10DLC setup handled before anything sends.
Build sequences
Reminder and reactivation campaigns built out.
Launch and monitor
Open and response rates tracked from day one.
Adjust
Timing and wording refined based on results.
The process
How it runs
Honest limits
- We can't guarantee open rates or response rates. Timing, wording, and your list quality all affect that.
- Compliance work, like TCPA and A2P 10DLC registration, takes real setup time before texts can go out. We won't skip it to launch faster.
- This depends on having a real list of past customers. We can't build one from nothing.
Questions
Email & SMS FAQ
What is A2P 10DLC?
It's the registration process carriers require for business text messaging in the US. Skipping it gets your texts blocked or filtered as spam.
Is texting customers legal?
Yes, with proper opt-in and registration under TCPA rules. We set that up correctly rather than treating it as an afterthought.
How often should I message past customers?
It depends on your service cycle. An HVAC company might message twice a year for tune-ups. Others need less.
Can someone stop getting texts by mistake?
Every message includes an unsubscribe option, and opt-outs are honored automatically.
Works well with
Want to see what we'd fix first?
Book a short call and we'll email you a free audit of your website and Google listing before we talk. Keep it either way.